Shipping policy

Effective Date: 18-July-2026

At Zeltron, we understand that when you place an order, you're trusting us to deliver not just a product, but a
premium experience. Every order is carefully inspected, securely packed, and dispatched with the same
attention to detail that goes into every Zeltron product, including our ZIVO TFT display charger line.
Free Nationwide Shipping on all orders above Rs. 3,000.
Order Processing
● All confirmed orders are processed within 1 business day.
● Orders placed after business hours, on Sundays, or public holidays are processed on the next working
day.
● Before dispatch, every Zeltron product undergoes a final quality check to confirm it reaches you in
perfect working condition.
Optional upgrade: if Zeltron can consistently guarantee it, a same-day dispatch cutoff (e.g. "Orders confirmed before 2:00
PM on working days are dispatched the same day") is a genuine trust signal in the Pakistani market. Left out of this draft
until dispatch operations can reliably support it — let me know once confirmed and I'll add it.
Delivery Time
Estimated delivery times are:
● Karachi: 1-2 Business Days
● Lahore, Islamabad & Other Major Cities: 2-4 Business Days
● Rest of Pakistan: 3-7 Business Days
We work with reliable courier partners across Pakistan, though delivery timelines may occasionally vary due
to weather conditions, operational delays, or circumstances beyond our control.
Shipping Charges
● Shipping charges, where applicable, are displayed at checkout before payment.
● Orders above Rs. 3,000 qualify for free nationwide shipping.
● Orders below Rs. 3,000 will show the applicable shipping charge at checkout before payment.
● From time to time, Zeltron may offer free nationwide shipping on selected products or promotional
campaigns, regardless of order value.
Order Tracking
Once your order is dispatched, you'll receive tracking details via SMS, WhatsApp, Email, or Live Chat, where
applicable. If you need assistance at any stage, our support team is available through WhatsApp and Live
Chat.
Cash on Delivery (COD)
Cash on Delivery is available in most serviceable areas across Pakistan. To ensure a smooth delivery, please:
● Provide an accurate shipping address.
● Keep your phone available after placing your order.
● Ensure someone is present to receive and pay for the parcel.
● Keep exact or close-to-exact cash ready to help our rider process your delivery quickly.
Orders that cannot be delivered due to incorrect information, repeated failed delivery attempts, or refusal
after confirmation may be cancelled. Customers with repeated COD refusals may be required to prepay
future orders.
Address Changes
Need to change your delivery address? Please contact us before your order is dispatched. Once the parcel
has been handed over to the courier, address modifications may not be possible.
Unboxing Video Recommendation
We recommend recording a short, uninterrupted unboxing video for every order, starting before the sealed
parcel is opened. This is genuinely useful to you: it is the fastest way to support a damaged-package claim
(see below) and is also the same evidence format our factory partners require for eligible warranty claims, so
keeping the video on hand can save time later.
Damaged, Opened, or Tampered Packages
Your order should arrive sealed and in good condition. If you receive a parcel that appears damaged, opened,
or tampered with:
● Do not accept the parcel if the seal is visibly broken or tampered with prior to opening, where
possible.
● Take clear photos, or ideally an unboxing video, before and while opening the package.
● Contact Zeltron within 24 hours of delivery via WhatsApp, Live Chat, or Email, with your order
number.
Our team will investigate the matter and provide an appropriate resolution.
Failed Deliveries
If a shipment is returned because:
● The customer was unavailable after multiple delivery attempts,
● The provided address or contact details were incorrect, or
● The customer refused to accept a confirmed order,
Zeltron reserves the right to cancel the order and recover any shipping costs incurred.
Delivery Coverage
We currently deliver across Pakistan. International shipping is not available at this time.
Customer Support
Need help with your shipment? Our customer support team is available through:
● Website: www.zeltron.pk
● Email: support@zeltron.pk
● WhatsApp & Live Chat: Available directly on our website
Our Delivery Promise
At Zeltron, every order is carefully inspected, securely packaged, and dispatched with precision. From
checkout to delivery, our goal is to provide a smooth, transparent, and reliable experience that reflects the
quality of every Zeltron product.