Warranty Policy
Our Promise
At Zeltron, we design products to deliver reliable performance every day. We stand behind that commitment with a straightforward replacement warranty designed to give you complete peace of mind.
If your Zeltron product develops a manufacturing defect during normal use within the applicable warranty period, we will replace it with a new unit. We don't repair products or ask you to go through lengthy service procedures.
Warranty Period
Coverage by product category
The warranty period begins on the original purchase date.
Register Your Product
Two-minute registration, faster claims later
Inside every Zeltron package, you'll find a QR code. Scan the QR code to complete your Product Registration. Registration takes less than a minute and helps us verify your purchase, process warranty claims faster, and provide better customer support.
We recommend registering your product as soon as you receive it.
What's Covered & What's Not
- Charging failures caused by internal component defects
- Manufacturing or assembly defects
- Faults that prevent the product from operating as intended
- Physical or accidental damage
- Liquid or moisture damage
- Damage from improper use, misuse, or neglect
- Damage from unauthorized repairs or modifications
- Damage from abnormal power sources or electrical faults
- Cosmetic wear — scratches, dents, discoloration, ageing
- Products purchased from unauthorized sellers
- Products intentionally damaged or altered
How to Make a Warranty Claim
Two ways to start a claim
- Visit the Zeltron Product Registration & Warranty Portal by scanning the QR code on your packaging or visiting our website.
- Submit your claim using your registered details.
- Our support team may request clear photos or a short video to verify the issue.
- Message our support WhatsApp and send a short video clearly showing the defect and the product's issue.
- Share your order details or registered product information.
- Our team reviews the video and confirms your claim directly on WhatsApp — no portal login required.
Once your claim is approved through either channel, we'll arrange your replacement.
Replacement Delivery & Collection
You don't send us anything
Once your claim is approved, there's nothing for you to ship or drop off. A Zeltron rider will personally deliver your replacement unit and collect the faulty product from you at the same time, at your doorstep.
Replacement delivery & collection is arranged by Zeltron, with standard delivery charges borne by the customer, payable to the rider at the time of exchange.
Approved warranty claims are fulfilled with the same model whenever available. If the original model has been discontinued or is unavailable, Zeltron may provide an equivalent or higher-specification replacement at its discretion. The replacement product continues the remaining warranty period of the original purchase.
Need Help?
Our support team is here for you
Zeltron — Premium Power Solutions · Official Warranty Policy
