Zeltron Support Centre
Answers that keep you powered.
Find clear information about delivery, product compatibility, warranty, returns, payments and support.
Orders & Shipping
From checkout to your doorstep.
How long does delivery take?+
Orders are typically delivered within 2–5 business days, depending on your location. Delivery to remote areas may take slightly longer.
Do you offer free shipping?+
Yes. We offer free nationwide shipping on all orders across Pakistan.
Will I get a call to confirm my order?+
Yes. Our team will call or text to confirm your order details before dispatch. This helps us ensure accurate delivery and reduce failed deliveries.
How can I track my order?+
Once your order is dispatched, you'll receive a tracking link via SMS or email. You can also track your order anytime through our Track Order page.
Do you deliver all over Pakistan?+
Yes. We deliver to all serviceable locations across Pakistan through our courier partners.
Products
Compatibility, power and charging technology.
Are Zeltron chargers compatible with my phone?+
Zeltron chargers are compatible with most USB-C and USB-powered devices, including smartphones, tablets, laptops, gaming consoles and other supported electronics.
Do your chargers support Samsung Super Fast Charging?+
Yes. Compatible Zeltron chargers support Samsung Super Fast Charging (PPS) on supported Galaxy devices. Charging speed depends on your device model, charging cable and supported charging protocol.
Do your chargers support iPhone Fast Charging?+
Yes. Compatible Zeltron USB-C chargers support Apple Fast Charging when used with a compatible USB-C to Lightning or USB-C cable.
Can I charge my laptop with Zeltron chargers?+
Yes. Higher-output models such as 65W, 70W, 100W and 140W support charging compatible USB-C laptops. Always check your laptop's required charging wattage before purchasing.
What is GaN technology?+
Gallium Nitride (GaN) technology allows chargers to deliver more power while generating less heat, resulting in smaller, more efficient and more reliable chargers.
What is PPS Fast Charging?+
Programmable Power Supply (PPS) is an advanced USB Power Delivery feature that dynamically adjusts voltage and current for compatible devices, improving charging efficiency and reducing heat.
Warranty
Replacement support without repair queues.
What warranty do you provide?+
We provide an 18-month replacement warranty on Zeltron and ZIVO chargers and a 24-month replacement warranty on Zeltron charging cables. Warranty covers eligible manufacturing defects.
How do I register my warranty?+
Simply scan the QR code included inside your product packaging or visit our Warranty Registration page to register your purchase.
How do I claim warranty?+
Visit our Warranty Claim page or contact our support team via WhatsApp or Live Chat. Once your claim is verified, we'll guide you through the replacement process.
Do you repair products?+
No. Zeltron does not offer repair services. Eligible products are replaced under our warranty policy instead of being repaired.
Returns
Clear options when plans change.
Can I return my order?+
Returns are accepted within 7 days of delivery, in accordance with our Return Policy. Please contact our support team within this period if you receive an incorrect or defective product.
Can I cancel my order?+
Yes. Orders may be cancelled before dispatch. Once shipped, cancellation may no longer be possible.
Payments
Simple and secure checkout options.
What payment methods do you accept?+
We currently accept Cash on Delivery, Bank Transfer and Debit or Credit Cards. Additional payment options may be introduced over time.
Support
Real assistance from the Zeltron team.
How can I contact Zeltron?+
You can reach us through WhatsApp, Live Chat, Email or the Contact Form. Our support team is ready to assist you with product recommendations, compatibility questions and warranty claims.
Which charger should I buy?+
If you're unsure which charger is right for your device, browse our charger collection or contact our support team. We'll help you choose the best option based on your device and charging needs.
Are your products genuine?+
Yes. Every product sold through zeltron.pk is genuine and covered by our official warranty when purchased from our website or authorized sellers.
Are Zeltron products safe?+
Yes. Every Zeltron product is designed with multiple protection systems to help safeguard your devices during charging, including protection against over-voltage, over-current, overheating and short circuits.
Why Zeltron
Why choose Zeltron over cheaper chargers?
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